Return Policy

We want you to be satisfied with your purchase. Is the purchase not as expected or would you rather have a different exhaust, headlight or flashing light? No problem!

At Cafe Racer Webshop (Motorcycles United BV) you have a 14-day cooling-off period from receipt of the product and you can revoke (cancel) the purchase free of charge without hassle and without stating reasons. We ask you to only break the sealing and packaging to the extent necessary to be able to test the product and to assess whether you want to keep the product. The products must be returned undamaged and in the original packaging. The return costs are for your own account.

For more information about the right of withdrawal, we refer you to article 9 of our general terms and conditions. You can also exchange a product during these 14 days.

Exceptions
We can not take back products that have been ordered especially for you, "status delivery time: on order". The status is always mentioned with the product. If you have any questions, please send an e-mail to:

[email protected]

Think about:

  • Custom YSS shock absorbers
  • Custom Hagon shock absorbers
  • Specially ordered Tarozzi products
  • Custom exhaust systems
  • Jets
  • Specially ordered tires

American customers return information !READ BELOW! 

For our customers from the USA we have a slightly different procedure you’ll have to follow to acknowledge your return or repair:

Step 1
Pack the products which you want to return unused, undamaged and in the original packaging in a sturdy shipping box.

Step 2
Do you not have an account? Then skip step 2 and continue to step 3!

- Log in to your account.
- Go to "My orders" in the "My account" column.
- Select your order from which you want to return something and click on "View".
- At the bottom of your order overview you will see a button "Return Item(s)" click on this, go through the steps and click on "Send".

Step 3
Download and fill in the return form found here:
After filling in the form please so send it to [email protected] together with the dimensions and size of the package you are planning to send back to us.

Step 4
We will contact you about your complaint or return, try to troubleshoot when necessary and provide you all the info you do need to send it back through Fedex.  

Shipping products back without contacting us on forehand will be on the customers expanses.

How does the return process work?
If you want to return something you have to go through the following steps.
Returns that have not been submitted in accordance with these steps will result in serious delay!

Return process

Step 1
Print the return form and fill it in as completely as possible.
You can print the form via the following link: PRINT RETURN FORM

Step 2
Do you not have an account? Then skip step 2 and continue to step 3!

- Log in to your account.
- Go to "My orders" in the "My account" column.
- Select your order from which you want to return something and click on "View".
- At the bottom of your order overview you will see a button "Return Item(s)" click on this, go through the steps and click on "Send".

Step 3
Pack the products which you want to return unused, undamaged and in the original packaging in a sturdy shipping box. Do not forget to include the return form!

Send your returns to the address on the return form.

The return costs are for your own account unless otherwise agreed with us! (Faulty or wrong delivery)

Step 4
We strive to process your return within 3 working days. You will receive a message from us if your return has been processed.

Fees paid for international duties, taxes and/or brokerage fees are non-refundable.

Step 4.1 (Brexit update)Taxes, import/export duties, shipping costs or any other costs derived from returning your shipped order, Motorcycles United cannot be held accountable for.

Incorrect delivery
We also can make mistakes! Did you received the wrong product? Then it is best to send an email to: [email protected]. This way we will offer you the best and fastest solution with no extra costs for you!

Always use your order number in the subject of the mail and send a photo of the packing slip + a picture of the wrongly received product.

Defects
If a product is defective, we will immediately provide the right solution! If you have accidentally made a product defect (yes, we love DIY) and you are looking for a replacement, then we certainly think along with you. Paying the same thing twice is also so annoying!

You can send an email to: [email protected]

Always use your order number in the subject of the mail and send a photo of the defect (if possible) together with a short description of the problem.

Note: We use a different return policy with electrical products. If you want to return an electronic product due to a defect, we first ask you to contact our shop. The product can not work because of wrong wiring or other electronic problems of your motorcycle.

Refund
Products that are returned unused, undamaged and in the original packaging are refunded for 100%. If this is not the case, we can only credit 75% of the purchase price.

Return refund