We want you to be happy with your purchase. Is the purchase not as expected or do you prefer a different exhaust, headlight or flashing light? No problem!
At Motorcycles United you have always 14 days to exchange the product or get your money back. This applies when the products are returned unused, undamaged and in the original packaging.
We can not take back products that have been ordered especially for you, "status delivery time: on order". The status is always mentioned with the product. If you have any questions, please send an e-mail to:
- Custom YSS shock absorbers
- Custom Hagon shock absorbers
- Specially ordered Tarozzi products
- Custom exhaust systems
- Specially ordered tires
How does the return process work?
If you want to return something you have to go through the following steps.
Returns that have not been submitted in accordance with these steps will result in serious delay!
Print the return form and fill it in as completely as possible.
You can print the form via the following link: PRINT RETURN FORM
Do you not have an account? Then skip step 2 and continue to step 3!
- Log in to your account.
- Go to "My orders" in the "My account" column.
- Select your order from which you want to return something and click on "View".
- At the bottom of your order overview you will see a button "Return Item(s)" click on this, go through the steps and click on "Send".
Pack the products which you want to return unused, undamaged and in the original packaging in a sturdy shipping box. Do not forget to include the return form!
Send your returns to the address on the return form.
The return costs are for your own account unless otherwise agreed with us! (Faulty or wrong delivery)
We strive to process your return within 3 working days. You will receive a message from us if your return has been processed.
Fees paid for international duties, taxes and/or brokerage fees are non-refundable.
Step 4.1 (Brexit update)Taxes, import/export duties, shipping costs or any other costs derived from returning your shipped order, Motorcycles United cannot be held accountable for.
We also can make mistakes! Did you received the wrong product? Then it is best to send an email to: [email protected]. This way we will offer you the best and fastest solution with no extra costs for you!
Always use your order number in the subject of the mail and send a photo of the packing slip + a picture of the wrongly received product.
If a product is defective, we will immediately provide the right solution! If you have accidentally made a product defect (yes, we love DIY) and you are looking for a replacement, then we certainly think along with you. Paying the same thing twice is also so annoying!
You can send an email to: [email protected]
Always use your order number in the subject of the mail and send a photo of the defect (if possible) together with a short description of the problem.
Note: We use a different return policy with electrical products. If you want to return an electronic product due to a defect, we first ask you to contact our shop. The product can not work because of wrong wiring or other electronic problems of your motorcycle.
Products that are returned unused, undamaged and in the original packaging are refunded for 100%. If this is not the case, we can only credit 75% of the purchase price.