Customer service

FAQ frequently asked questions

How can I track my package?
This can be done very easily via the Track & Trace that you receive from us by e-mail. You will receive the Track & Trace as soon as your order is ready for shipment. Read more
Can I get advice about products?
Motorcycles United has chosen to speak to customers via the contact form, email and telephone. Read more
What payment options are there?
We work with Mollie for our payment transactions. This is a very stable and secure platform on which many large webshops run. We offer a stable and secure payment experience. Read more
Can I still cancel my order?
If you want to cancel an order, you can send us an email. This is only possible if the order has not yet been shipped. Read more
Do I have to pay taxes outside of Europe?
Do you live outside Europe? Then it is good to read here about possible costs. Read more

Do you have a partner program?
The Motorcycles United Partner Program is a great tool for our "die-hard-caferacer-building" customers who are very active socially on the internet about their bike-lifestyle. Read more
Where can I find your blogs?
Blogs that we write about products or projects can be found on our blog page. Read more
Where can I find more help and advice?
We have a very nice group on Facebook where you can find a wealth of information. Read more
Why we do what we do?
Here you can find information about the prices of our products and the quality of the items. You can learn why we sell the items and what the thoughts are behind these decisions. Read more

Ordering

Delivery time
We indicate expected delivery time on the product page. Here you can see what the expectation is. Read more
I want to change my order
If you would like to change your order and have not yet received the shipping confirmation, this is possible. Read more
I want to cancel my order
If you want to cancel an order, please email us. This is only possible if the order has not yet been shipped. Read more
Is an item in stock
You can always see on the product page at the top whether something is in stock or whether there is an expected delivery time. Read more

Payments

Payment options
"Secure payment is our top priority! We work with Mollie for our payment traffic. This is a very stable and secure platform on which many large webshops run. Read more
Payment problems
Send an email to our customer service with your order number. We will email you a payment link with which you can complete the check out again. Read more
Invoices
Check your email and also your spam email box. Chances are you received the invoice in the mail. Read more
Refunds
How does it work wen you receive a refund Read more
Gift Cards and Vouchers
We have 2 type's of gift card. We have 1 physical gift card that we ship to you. And we have a online gift card with a code that we email to you. Read more
Paying VAT
Information about VAT payments Read more

Delivery

Shipments and delays
What shipping options do I have? We use different parcel services (PostNL, DPD, FedEx and DHL), depending on the contracts we have in specific countries. To see the shipping options and estimated delivery times, simply follow our checkout procedure.... Read more
Damaged or missing parts
When something arrives damaged or something is missing from your order. Below we can explain what you have to do to solve it together with us. Read more
Pick up and delivery
You can choose how you want the shipment. We work with several companies. You can choose PostNL, DPD, DHL Express and FedEx. Read more

Product information

Downloads
When documents are supplied by the supplier for certain products, we will put them on this page. For example, you can find user manuals, installation documentation, ABE or TUV papers here. Read more
Motorcycle fitment
We are not responsible if something does or does not fit on your motorcycle.... we sell mostly universal stuff. Measuring is knowing! Read more
Finishing level of products
Not all products are an end product. It often consists of products that still need work. Read more

Return & Exchange

Return policy
Our customers' satisfaction is of utmost importance to us. Please follow the instructions in the portal to obtain a quick and hassle-free return procedure. Read more
Returns processing time
We aim to process all returns as quickly as possible. Under normal circumstances, if you follow our return instructions. Read more

Shop & Service

Opening hours and accessibility
How to reach us... Read more
Visiting address
We do not have a physical store, but we do have a warehouse full of motorcycle parts... Read more
Terms and Conditions
Here you will find our general terms and conditions Read more
Privacy Policy
Here you will find our privacy policy Read more

Has your question still not been answered?

How to contact us