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Customer Service

Extremely fast shipping!*
Tracked & Professional Shipping
Customers rate us with 9.2/10 stars (Kiyoh)
Personal Service
FAQ frequently asked questions
  • How can I track my package?
    This can be done very easily via the Track & Trace that you receive from us by e-mail. You will receive the Track & Trace as soon as your order is ready for shipment. Read more
  • Why are my white wall tires blue?
    When you first buy your whitewall tyres, you will immediately notice the presence of a blue substance across the white sidewall. The blue is a protective layer that stops the area from becoming damaged in transport. You can simply clean this off to reveal Read more
  • Can I get advice about products?
    Motorcycles United has chosen to speak to customers via the contact form, email and telephone. Read more
  • What payment options are there?
    We work with Mollie for our payment transactions. This is a very stable and secure platform on which many large webshops run. We offer a stable and secure payment experience. Read more
  • Can I still cancel my order?
    If you want to cancel an order, you can send us an email. This is only possible if the order has not yet been shipped. Read more
Ordering
Payments
  • Payment options
    "Secure payment is our top priority! We work with Mollie for our payment traffic. This is a very stable and secure platform on which many large webshops run. Read more
  • Payment problems
    Send an email to our customer service with your order number. We will email you a payment link with which you can complete the check out again. Read more
  • Invoices
    Check your email and also your spam email box. Chances are you received the invoice in the mail. Read more
  • Refunds
    How does it work wen you receive a refund Read more
  • Gift Cards and Vouchers
    We have 2 type's of gift card. We have 1 physical gift card that we ship to you. And we have a online gift card with a code that we email to you. Read more
Delivery
  • Shipments and delays
    What shipping options do I have? We use different parcel services (PostNL, DPD, FedEx and DHL), depending on the contracts we have in specific countries. To see the shipping options and estimated delivery times, simply follow our checkout procedure.... Read more
  • Damaged or missing parts
    When something arrives damaged or something is missing from your order. Below we can explain what you have to do to solve it together with us. Read more
  • Pick up and delivery
    You can choose how you want the shipment. We work with several companies. You can choose PostNL, DPD, DHL Express and FedEx. Read more
Product information
  • Downloads
    When documents are supplied by the supplier for certain products, we will put them on this page. For example, you can find user manuals, installation documentation, ABE or TUV papers here. Read more
  • Motorcycle fitment
    We are not responsible if something does or does not fit on your motorcycle.... we sell mostly universal stuff. Measuring is knowing! Read more
  • Finishing level of products
    Not all products are an end product. It often consists of products that still need work. Read more
Return & Exchange
  • Return policy
    Our customers' satisfaction is of utmost importance to us. Please follow the instructions in the portal to obtain a quick and hassle-free return procedure. Read more
  • Returns processing time
    We aim to process all returns as quickly as possible. Under normal circumstances, if you follow our return instructions. Read more
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